The costs of delivery of the testing kit to you and of your returning your samples to us are included in the price of the services and will be as displayed to you on our website.
When we will provide the services.
During the order process we will let you know when we will provide the services to you.
We are not responsible for delays outside our control.
If our supply of the services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any services you have paid for but not received.
If you are not at home when the testing kit is delivered.
If no one is available at your address to take delivery and the testing kit cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the testing kit from a local depot.
If you do not re-arrange delivery.
If, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract (see clause 11.2).
When you become responsible for the testing kit.
The testing kit will be your responsibility from the time we deliver it to the address you gave us until we receive it back from you.
Reasons we may suspend the supply of the services to you.
We may have to suspend the supply of the services to:
- deal with technical problems or make minor technical changes to the kit services;
- update the services to reflect changes in relevant laws and regulatory requirements;
- make changes to the testing services as notified by us to you (see clause 4).
Your rights if we suspend the supply of the services.
We will contact you in advance to tell you we will be suspending supply of the services, unless the problem is urgent or an emergency. You may contact us to end the contract if we suspend, or tell you we are going to suspend, the supply of the services, for a period of more than 6 (six) weeks and we will refund any sums you have paid in advance for the services.
We may also suspend supply of the services if you do not pay.
If you do not pay us for the services when you are supposed to (see clause 13.4) and you still do not make payment within 14 (fourteen) days of us reminding you that payment is due, we may suspend supply of the services until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the services.